JAKARTA, IFN - As a reliable mode of transportation which the travelers to return home, PT KAI seeks to provide optimal service to the community. In addition to the implementation of ticket booking system which can be accessed from the 90 days prior to departure or H-90, PT KAI also strive to increase the maid through an online purchase.
Based on the observation Infonitas at PT KAI, the state-owned company seeks to anticipate the high traffic ticket purchase on Rail Ticketing System (RTS). Some arrangements were made by PT KAI, including the addition of bandwidth of 80 Mbps to 120 Mbps, increasing the capacity of the server backend ticketing for three times more than the capacity of last year, and increased its security system.
"Improved facilities in terms of information technology (IT) is expected to further facilitate the public to purchase a train ticket," said Mukti Jauhari, EVP Information System PT KAI, Monday (04/13/2015).
In addition, to maximize service to the Contact Center 121, PT KAI also made additional personnel carriers, especially at peak times ticket booking (at 00:00 pm s / d 06.00 pm) from 10 people to 50 people.
Based on the observation Infonitas at PT KAI, the state-owned company seeks to anticipate the high traffic ticket purchase on Rail Ticketing System (RTS). Some arrangements were made by PT KAI, including the addition of bandwidth of 80 Mbps to 120 Mbps, increasing the capacity of the server backend ticketing for three times more than the capacity of last year, and increased its security system.
"Improved facilities in terms of information technology (IT) is expected to further facilitate the public to purchase a train ticket," said Mukti Jauhari, EVP Information System PT KAI, Monday (04/13/2015).
In addition, to maximize service to the Contact Center 121, PT KAI also made additional personnel carriers, especially at peak times ticket booking (at 00:00 pm s / d 06.00 pm) from 10 people to 50 people.
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